Frequently Asked Questions

Everything you need to know about our olfactory world.

Are Juliette has a gun fragrances authentic?

Yes, all products sold on our official website are 100% authentic, bottled in France, and shipped directly from our authorized distribution centers.

What is the 'Not a Perfume' collection?

Our iconic 'Not a Perfume' is composed of a single ingredient called Cetalox. It is hypoallergenic and reacts differently to every skin chemistry, creating a unique, minimalist scent.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination and customs processing.

What is your return policy?

We offer a 30-day return policy for unopened and unused items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on opened fragrance bottles.

Do you offer samples?

We recommend our Discovery Set, which includes our best-selling scents, allowing you to experience the collection before committing to a full-size bottle.

Are your products vegan and cruelty-free?

Yes, Juliette has a gun is committed to ethical beauty. Our fragrances are vegan-friendly and we do not conduct animal testing on any of our products.